Privacy Policy
Last Updated: December 2025
Bio Optimize ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our cellular regeneration coaching programs.
By using our services, you consent to the data practices described in this policy. If you do not agree with any terms of this Privacy Policy, please discontinue use of our services.
1. Information We Collect
1.1 Personal Information You Provide
We collect information you voluntarily provide when you:
• Complete our Health Assessment Questionnaire
• Book a discovery call or consultation
• Enroll in our coaching programs
• Subscribe to our newsletter or communications
• Contact us via email, phone, or WhatsApp
This information may include:
• Full name, email address, phone number
• Country and timezone
• Health-related information you provide in questionnaires (symptoms, conditions, health history)
• Payment information (processed securely via Stripe)
1.2 Automatically Collected Information
When you access our website, we may automatically collect:
• Device information (browser type, operating system, device identifiers)
• IP address and approximate geographic location
• Pages visited, time spent, and navigation patterns
• Referral source and exit pages
1.3 Special Categories of Data
Our health assessment questionnaire collects health-related information, which is considered "special category data" under GDPR. We only collect this information with your explicit consent and solely for the purpose of providing our cellular regeneration coaching services.
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2. How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain our coaching services
• Personalize your experience and tailor our recommendations
• Process your payments securely through Stripe
• Schedule and conduct discovery calls and coaching sessions
• Send you program materials, updates, and administrative communications
• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Comply with legal obligations
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
• Consent: You have given explicit consent for processing your personal data, including health information, for the specified purposes.
• Contract: Processing is necessary for the performance of our coaching agreement with you.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, provided your rights do not override these interests.
• Legal Obligation: Processing is necessary to comply with applicable laws.
4. Payment Processing
We use Stripe as our payment processor. When you make a payment:
• Your payment information is collected and processed directly by Stripe
• We do not store your full credit card details on our servers
• Stripe's privacy policy governs their handling of your payment data
• We receive only the information necessary to confirm your transaction
For more information about Stripe's privacy practices, visit:
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:
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• Service Providers: With third-party vendors who assist in operating our business (payment processing, email services, calendar scheduling), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the successor entity.
• With Your Consent: In any other circumstances where you have provided explicit consent.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
• Remember your preferences and settings
• Analyze website traffic and usage patterns (Google Analytics)
• Measure advertising effectiveness (Facebook Pixel, Google Ads)
• Improve our website and services
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
7. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights:
• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Receive your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. International Data Transfers
As a global service, your data may be transferred to and processed in countries outside your country of residence. When we transfer data outside the EEA, we ensure appropriate safeguards are in place, including:
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• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with service providers
• Transfers to countries deemed to have adequate data protection laws
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
• Client records: 7 years after the end of our business relationship, for legal and accounting purposes.
• Marketing data: Until you unsubscribe or request deletion.
• Website analytics: 26 months from the date of collection.
• Inquiry records: 2 years from last contact if no business relationship is established.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
• SSL/TLS encryption for data in transit
• Secure cloud storage with access controls
• Regular security assessments
• Limited access to personal data on a need-to-know basis
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected information from a minor, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
13. Contact Information
For questions, concerns, or to exercise your data protection rights, please contact us:
Bio Optimize – Privacy Policy | Page 4 of 5Bio Optimize
Email: [email protected]
WhatsApp: +34 644 933 915
Website: www.biooptimize.com
If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority
Bio Optimize
"Health is your Personal Sovereignty, make your decision from a place of knowlage"
-Mostafa Alansari-
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